Chapter 13
Systems:
people, process & technology
In order to strike a balance between process and behaviors, we developed a set of Operating Principles. Put simply, our Operating Principles became our way to put our values and behaviors into practice, get things done, and reinforce our culture of love—simultaneously. Operating principles give us a chance to clearly state what should and should not be done while also offering guidance on how everyone can contribute through their decisions and actions.
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